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Improving customer care on Shopify: strategies that work
Customer care strategies for Shopify stores: a customer-first team, chat and support tools, personalization, faster replies, self-service and feedback.
Tutti gli articoli del blog di Developpy su Assistenza clienti, dal più recente.
Gli articoli nascono in inglese: questa è la versione italiana.
Assistenza clienti
Customer care strategies for Shopify stores: a customer-first team, chat and support tools, personalization, faster replies, self-service and feedback.
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How to reach a person on Shopify's support chat, what to prepare first, and how chat with your own customers can raise satisfaction and sales.
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Reach Shopify customer service through the Help Center, live chat, email, a callback or the community forums, with tips for each.
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Choose the right Shopify support channel, prepare for the call, and follow up or escalate when the issue isn't solved.
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Set up Shopify online chat with Shopify Inbox, engage customers, train your team, add chatbots and measure the results.
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How to reach Shopify customer support by phone, chat or email, what to prepare before you call, and what to expect from each channel.
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How to get Shopify on the phone through a callback request, and when live chat or the community is the better route.
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Use online chat on Shopify to sell: hiring and training agents, conversations that convert, chatbots, metrics, tools and 24/7 support.
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How to set up and use chat for customer service on Shopify with Shopify Inbox, handle busy periods, connect other tools and train your team.
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How to reach Shopify customer support by phone or callback, what to have ready, and the alternatives when lines are busy.
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How live chat helps a Shopify store, how to set it up with Shopify Inbox or another app, and how to choose, staff and measure a chat tool.
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Customer support for Shopify stores: building and training a team, support apps, email, live chat and FAQ, feedback, metrics and multichannel help.
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How to choose a chat tool for your Shopify store, set it up, train the team, and use chat to answer questions and recover carts.
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Where Shopify lists its support contacts, when to use phone, chat or email, and what information to have ready.
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The fastest ways to reach Shopify support, what to gather first, and when to use chat, email, a callback, the forums or social media.
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